9 total
Switching to commpeak for our voip needs was a gamechanger Neta and commpeak team patiently walked us through the setup process, addressing any concerns we had and ensuring that everything was configured optimally for our needs. strongly recommend
Date of experience: April 01, 2024
Due to closed business we have stopped working with them and I requested a refund of my remaining balance. I received false promises and even after several months they are reading my messages but they are not refunding my balance which keeps on getting charged every month even though I am not using their services anymore.
BEWARE!
Date of experience: January 02, 2024
Reply from CommPeak
Dear Meek Mill,
We deeply apologize for any inconvenience you've faced, and we're truly sorry to hear about the challenges you've encountered in obtaining a refund for your remaining balance.
We acknowledge your concerns and want to assure you that we take them seriously. We attempted to reach out on this platform to get your details, and address the issue, and we regret any miscommunication that may have occurred.
To expedite the resolution process, we urge you to connect with our dedicated customer support team immediately at support@commpeak.com. They are ready to assist you in resolving the refund issue promptly and ensuring that you are reimbursed for the unused services.
Your feedback is crucial to us, and we are committed to making things right for you. We appreciate your patience and understanding during this process.
Thank you for bringing this to our attention, and we look forward to the opportunity to rectify the situation and regain your trust.
Best regards,
CommPeak
Very helpful customer support, any time you need them. Cheap prices for US calls and DIDs.
pleasant UI. Some technical issues sometimes but attempts of customer support to help compensate for the discomfort of technical malfunctions. Overall, i like it. Keep it up.
Date of experience: April 26, 2023
When I was searching for a VoIP provider, I wnted to make sure to find one that ACTUALLY lets me call and send text messages to anywhere in the world. I found a lot of providers that claimed global coverage, but in reality, they didn't. CommPeak has routes to everywhere in the world, both for VoIP and SMS. They make it easier for me to expand my business.
Date of experience: February 08, 2022
I always know exactly where my money is going. They send me regular billing reports and I can also just look it up on my dashboard. They only charge for what I use, and they’re very clear about where each charge coming from. With a different provider that I used, I was always getting overcharged. This is never happened with CommPeak and it’s just a relief to finally work with an honest company.
Date of experience: January 27, 2022
Facing worst experience. No technical support. I cant forward calls. They are billing even without any service. Its 1 week gone and no solution of any single issue. I will edit my review if my setup works properly.
Date of experience: July 30, 2022
Reply from CommPeak
Hey Yessica! We're really sorry to hear that this was your experience with CommPeak. We've checked your ticket regarding configuring DID numbers with your SIP account and forwarding calls to your Skype number. Our team explained that, for what you were requesting, you need to use a landline or mobile number. For the DID numbers, we also suggested getting a PBX system that could better handle your requirements. We've tried contacting you several times to resolve the issue but never received a response. Please feel free to reach back out to us. We'd be more than happy to discuss the situation and come up with a solution.
CommPeak definitely has one of the best support teams I’ve ever worked with. They’ve always been available for me whenever I need them (24/7), and the employees are so friendly. One time I had an issue with my call quality to Romania and the delay was really bad. I called them up, and right away they got working on the issues and it was solved pretty quickly. Also, whenever I have a basic question about the PBX, Almog has always been so helpful and patient.
Date of experience: January 14, 2022
this is the worst platform i ever used.
they have problems with the voip with no end.
and when i ask for refund they keep closing the ticket.
i advice everyone not to use this platform its the worst.
the support of commonpeak is the worst in history
and the account manager just dont care about you .
i really think they are scammers
Date of experience: August 16, 2023
I like the Cloud PBX. It works well for my business needs. Very easy to use for both me and my agents.
Date of experience: January 18, 2022
